Deputy cabin services director, Jacqueline Abad Quine, was ordered to tell passengers that “everything was under control”, reports Sky News.
Mrs Quine broke down in tears as she recounted the account of the night the ship ran aground, after captain Francesco Schettino altered course to carry out a “sail-by salute” of the Italian island of Giglio.
She said: “People were agitated and worried – they wanted to get onto the lifeboats but the order didn’t come. When the passengers got to the muster stations I was told to try and calm them down, to reassure them.
“Children were hugging their parents. Reliving everything again now is really hard for me.”
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